Customer Service
home:TELECAST TECHNOLOGY >> Service&Support >>We are using a variety of advanced technology to meet customer's needs.
● Pre-purchase consultation
We are always careful to understand your needs, giving you the best product and solution.
We are looking forward to your visit to our company, as well as on-site project, If you are not convenient to China, you can access the high-speed INTERNET, talking and seeing our engineers, visiting the factory.
● Product repair service
We are committed to: all the head-end products free of charge warranty of 3 years, 1 year for the end-user product( With the exception of man-made damage)
● Support
■ Free for tech-design before you placing the order.
■ 24 hours response when you meet any trouble.
■ Free charges of backup for key equipment .
■ Hardware and software support and upgrade
■ As long as you access Internet , we will be able to provide you with remote diagnostics, and to see what happened and tell you how to deal with. As long as you like, we can substitute for you to operate all software and hardware. Because we are trying our best to let TELECAST”S products access Internet.
■ Onsite support
■ Remote and onsite training
● How To Contact US
2. 24 Hours English TEL:+86-013330986657
3. If you use other languages, please let us know via e-mail at first, we will take the initiative to contact you
4. SKYPE:kingyang999
5. MSN:king.yang@126.com